Customer Care
Questions,
answered.
The things people ask most before ordering. If something is still unclear, contact us — a real person will reply.
Choose a form, size, ceramic surface, base and finish. The preview and price update as you go. When it feels right, you place the order — or save the configuration to decide later.
Yes. Most tables can be made to a custom length within the listed range. Reach out through the contact page with your dimensions and we will confirm feasibility and price.
Orders are confirmed with a deposit, with the balance due before dispatch. Bank transfer and card are supported for European orders.
Every piece is built in our own workshop in Türkiye and designed for European homes. We are a real manufacturer, not a reseller.
Each table is made to order. Production typically takes three to five weeks before it ships, depending on the configuration.
Yes. Ceramic surfaces and solid wood bases are chosen for how they wear in over years, not for how they render. The Materials page shows real texture closeups.
We currently deliver across Germany, the Netherlands, Belgium and Austria, with more European countries to follow.
Inspect the table on arrival. If there is transport damage, photograph it and contact us within 48 hours — we will arrange a repair or replacement.
AR places a true-to-scale model of your configured table in your room so you can judge proportion and fit before ordering. It is a guide for size and feel, not a colour-accurate render.