Customer Care
Returns
and changes.
Made-to-order furniture is built around your choices. Our policy is written to be fair to that — and to you.
Made to order
Because each table is produced specifically for your configuration, standard distance-selling returns do not apply once production has started.
Before production begins, you can change or cancel your configuration at no cost. We will always confirm with you before we start.
Damage and defects
If your table arrives damaged or with a manufacturing fault, you are fully covered. Contact us within 48 hours of delivery with photos and we will repair or replace it.
Changing your mind
If something feels wrong after delivery, talk to us. We would rather find a solution with you than hide behind a policy. High-value decisions deserve a human conversation.
Natural material variation
Solid wood, ceramic and stone are natural materials; tone, texture and grain are unique to each piece and may differ slightly from what you see on screen or in a photo. This is inherent to natural, handcrafted production — it is not a defect and is not on its own grounds for a return or exchange.
To be sure of colour and texture, you can order a sample before production; the sample cost is refunded on your next order. Manufacturing faults are always covered under 'Damage and defects'.