Customer Care
Returns
and changes.
Made-to-order furniture is built around your choices. Our policy is written to be fair to that — and to you.
Made to order, and cancelling
Every piece is made to your choices. You can cancel your order before production starts, and what you have paid is refunded. Write to us to cancel; we check the production status and confirm to you. A cancellation takes effect once we have confirmed it.
Once production has started, the order cannot be cancelled and the payment is not refunded.
Damage and defects
If your table arrives damaged or with a manufacturing fault, you are fully covered. Contact us within 48 hours of delivery with photos and we will repair or replace it.
Changes
If production has not started and it is feasible, we can change the size, material or model. A change takes effect once you have contacted us and we have confirmed it; we will tell you if the price differs.
Natural material variation
Solid wood, ceramic and stone are natural materials; tone, texture and grain are unique to each piece and may differ slightly from what you see on screen or in a photo. This is inherent to natural, handcrafted production — it is not a defect and is not on its own grounds for a return or exchange.
To be sure of colour and texture, you can order a sample before production; the sample cost is refunded on your next order. Manufacturing faults are always covered under 'Damage and defects'.